Terms & Legal Conditions

Any reservation can be made by email info@theotherside.pt, online at our pre-booking form or directly by calling our number (+351) 916 500 170.

We kindly ask our customers to make any reservation until 18:00 pm the day before the day you want to do the Tour. Reservations on the same day can only be made by phone.

On the tour’s day, we ask you to be at the Meeting-point or Pick-up point at least 10 minutes before the scheduled time.

By completing the pre-booking, this will be automatically sent to our reservations department. Once confirmed availability for the day and Tour, an email will be sent with a confirmation of the Reservation and Payment Methods. We will refund the full value of the Tour, if the cancellation of a confirmed booking is made up to 48 hours before the scheduled day.

We can do special Prices for groups. Send us all your questions to info@theotherside.pt

Children from 0 to 2 years: Free; Children from 3 to 11 years: 50% discount; Children from 12 years: Adult Price. For the little ones we have a special car seat on our Vans.

“The Other Side Tourism Company” is a registered trademark, registered in the Company RNAAT – National Registation of Tourist Activities and Agents of “Turismo de Portugal IP”, with the number 85/2013 of Tourism Activities Licence, issued on 3th May 2013 by the Tourism General Direction.

By purchasing on of our Tours, the customer is automatically and legally covered by all insurances required by law: Liability Insurance and Personal Accidents Insurance.

“The Other Side Tourism Company” is also an associate company of Porto Tourism, the Barcelos Tourist Office, The Industrial Tourism Organization of the Municipality of S. João da Madeira and The Sto. António dos Capuchos Convent owned by Santa Casa da Misericordia de Guimarães, as well as other agencies and private partners.

Information to the Consumer (LAW Nº 144/2015, 8 of September):

Our company is available for any problem or contracts, conflict of purchase or sale and provided services. Any situation can be reported to the proper Entity (“Entidade de Resolução Alternativa de Conflitos”):

“Entidade de RAL – CICAP (Centro de Informação de Consumo e Arbitragem do Porto – Tribunal Arbitral de Consumo)”.

Address: Rua Damião de Góis, nº 31 – Loja 6

4050-225, Porto

Telf: 225029791

More Information: www.consumidor.pt

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